Ship In A Flash
Let us help you ship your packages with ease
- We ship all over North America, Europe, Asia & SA
We ship to over 100+ cities worldwide. - Our Shipping Partners
Partnering with the best - Purolator, FedEx, and UPS. - Fulfilments
Send us a list of mailing addresses to fulfill into pre-paid labels.
FREQUENTLY ASKED QUESTIONS
If you have a question, please email us at info@shipinaflash.com. We will get back to you shortly.
- Can I get an estimate without an account?
- In what currency are the estimates?
- Do I have to pay an extra fee to use Ship in a Flash (SIAF)?
- How do I change my login email address?
- I'm having trouble logging in. What do I do?
- When do I get charged for the shipment(s) I have created?
- When I void a label, how do I get a refund?
- Why do I see a charge under $1 on my credit card?
- What payments do you take?
- Is there a minimum of packages that I have to send to use your service?
- Can I ship dangerous goods with SIAF?
- I don't have a printer. Can I still use your services?
- Do you provide shipping supplies or packaging services?
- Do you ship internationally?
- What do I do with the printed shipping labels?
- When do I need a commercial invoice?
- Can I save the pickup fee by dropping off my package at a retail location?
- My package hasn't been delivered yet.
- What are your packaging requirements?
- How do I track my shipment?
- Who pays for the customs fees?
- Is there a cost to scheduling a pickup?
- How do I schedule a pickup?
- How do I cancel a pickup request?
- The driver didn't show up yesterday to pick up my package(s).
- What is the Carrier's Contact information?
- Why was my package left at my door when I was not home?
- Where do the delivery times come from?
- The driver hasn't shown up yet to pick up my package(s)?
ESTIMATE FAQ:
Can I get an estimate without an account?
Yes, you can get an estimate at any time here.
In what currency are the estimates?
Everything that originates from Canada is listed in CAD.
ACCOUNT FAQ:
Do I have to pay an extra fee to use Ship in a Flash (SIAF)?
Nothing, as there are no membership fees to use SIAF's services.
How do I change my login email address?
Change your email address by going to the "account management" tab.
I'm having trouble logging in. What do I do?
Please email us your request at info@shipinaflash.com.
When do I get charged for the shipment(s) I have created?
The invoice will be created right away, as the amount will be charged onto your credit card as soon the label is made. You have 24-hours to cancel any label penalty free.
When I void a label, how do I get a refund?
You have 24 hours to cancel/void a label. When you void a shipping label, we will process your refund within the next 3-5 business days.
BILLING FAQ:
Why do I see a charge under $1 on my credit card?
When you enter your credit card information into our system, an amount of $1 CAD will be placed on your card. This amount is used to verify that you are in fact the owner of the credit card. The amount is automatically refunded and normally takes 3-5 business days for the credit to appear on your credit card.
What payments do you take?
You can use Visa and MasterCard to pay. We also take debit card payments as well.
SHIPPING FAQ:
Is there a minimum of packages that I have to send to use your service?
We have no minimum number of packages that you must send.
Can I ship dangerous goods with SIAF?
No, sorry! Unfortunately, you cannot ship dangerous goods with us. You are liable for any packages you send.
I don't have a printer. Can I still use your services?
Unfortunately, a printer is required as you will need to print the generated shipping labels and documents. You can email the documents to a friend who has a printer, or use one at any of the Public Library locations.
Do you provide shipping supplies or packaging services?
We do not provide any shipping supplies or packaging services to individual shipper. If you are a business account, please send us an email at sandi@smdgroup.ca to purchase some supplies.
Do you ship internationally?
At the moment, the SIAF online platform does not allow for international shipping except for USA. However, we do offer international shipping services, so please contact us at sandi@smdgroup.ca for more details or to get a quote.
What do I do with the printed shipping labels?
Once you have created your shipment, the next step is to print out all of the documents. For Canadian shipments, all you need to do is print out the label.
For all shipments to the USA, you need to print the label and 3 sets of Commercial Invoice.
Once printed, fold the printed page along the horizontal line. Make sure that the tracking number is visible, and that the barcode can be read and scanned.
When do I need a commercial invoice?
A commercial invoice is required for any shipments leaving Canada. Domestic shipments within Canada do not require a commercial invoice.
Can I save the pickup fee by dropping off my package at a retail location?
You do have the option to drop off your package(s) at the nearest courier's retail locations. However, since pick-up is included with any label made with SIAF, there's no money to be saved by dropping it off.
My package hasn't been delivered yet?
Once the package is in transit, we have no control over the packages' delivery date. You should contact the carrier directly to get more information (be sure to have your tracking number ready).
What are your packaging requirements?
All shipments must be packed in containers made of durable material and of quality sufficient to withstand handling on buses. All packages containing FRAGILE or PERISHABLE articles must be marked in large letters, preferably with appropriate labels. See Terms and Conditions of Purchase and Carriage for complete packaging requirements.
How do I track my shipment?
You can track your shipment by visiting the "Track A Package" page.
Who pays for the customs fees?
By default, the customs fees (brokerage, duties, taxes, or any other landed costs) are paid by the receiver of the shipment.
PICK-UP FAQ:
Is there a cost to scheduling a pickup?
Pick-up from your home or office in CANADA is free.
How do I schedule a pickup?
To schedule a pickup, please log-in and select "Schedule A Pickup" from the account management tab. You can also send us an email at info@ shipinaflash.com if you want us to schedule one for you.
How do I cancel a pickup request?
Under the account management tab, select "cancel pick-up".
The driver didn't show up yesterday to pick up my package(s).
First, check if you have successfully scheduled a pickup. Creating a shipment doesn't automatically schedule a pickup. If you have requested a pick-up, then give us a call and we'll help you put in a new request.
What is the courier's contact information?
Purolator: 1-888-744-7123
Fedex: 1-800-463-3339
UPS: 1-800-742-5877 (Canada)
UPS: 1-800-782-7892 (United States)
Why was my package left at my door when I was not home?
Packages are never left at the door when the packages require a signature. However, packages without signature are left at the authority of the drivers.
For addresses with no signature, the driver has the authority to automatically leave the shipment without a signature if the location is reasonably determined to be safe and secure. If house is unsafe, then they will leave door tags with instructions on how to retrieve your package if you're not home.
Where do the delivery times come from?
Please note that the delivery times are provided by the couriers, and SIAF does not control when your packages get delivered by.
The driver hasn't shown up yet to pick up my package(s)?
If you have selected 1 pm to 4 pm, and it's passed the time that you have selected. Then the next step would be to call the courier directly, and referenced your pick up number. The driver may be delayed by traffic. You can also send us an email at sandi@shipinaflash.com with your concern, and we will call Purolator on your behalf.