If you have a question, please email us at email@example.com. We will get back to you shortly.
Yes, you can get an estimate at any time here.
Everything that originates from Canada is listed in CAD.
Nothing, as there are no membership fees to use SIAF's services.
Change your email address by going to the "account management" tab.
Please email us your request at firstname.lastname@example.org.
The invoice will be created right away, as the amount will be charged onto your credit card as soon the label is made. You have 24-hours to cancel any label penalty free.
You have 24 hours to cancel/void a label. When you void a shipping label, we will process your refund within the next 3-5 business days.
When you enter your credit card information into our system, an amount of $1 CAD will be placed on your card. This amount is used to verify that you are in fact the owner of the credit card. The amount is automatically refunded and normally takes 3-5 business days for the credit to appear on your credit card.
You can use Visa and MasterCard to pay. We also take debit card payments as well.
We have no minimum number of packages that you must send.
No, sorry! Unfortunately, you cannot ship dangerous goods with us. You are liable for any packages you send.
Unfortunately, a printer is required as you will need to print the generated shipping labels and documents. You can email the documents to a friend who has a printer, or use one at any of the Public Library locations.
We do not provide any shipping supplies or packaging services to individual shipper. If you are a business account, please send us an email at email@example.com to purchase some supplies.
At the moment, the SIAF online platform does not allow for international shipping except for USA. However, we do offer international shipping services, so please contact us at firstname.lastname@example.org for more details or to get a quote.
Once you have created your shipment, the next step is to print out all of the documents. For Canadian shipments, all you need to do is print out the label.
For all shipments to the USA, you need to print the label and 3 sets of Commercial Invoice.
Once printed, fold the printed page along the horizontal line. Make sure that the tracking number is visible, and that the barcode can be read and scanned.
A commercial invoice is required for any shipments leaving Canada. Domestic shipments within Canada do not require a commercial invoice.
You do have the option to drop off your package(s) at the nearest courier's retail locations. However, since pick-up is included with any label made with SIAF, there's no money to be saved by dropping it off.
Once the package is in transit, we have no control over the packages' delivery date. You should contact the carrier directly to get more information (be sure to have your tracking number ready).
All shipments must be packed in containers made of durable material and of quality sufficient to withstand handling on buses. All packages containing FRAGILE or PERISHABLE articles must be marked in large letters, preferably with appropriate labels. See Terms and Conditions of Purchase and Carriage for complete packaging requirements.
You can track your shipment by visiting the "Track A Package" page.
By default, the customs fees (brokerage, duties, taxes, or any other landed costs) are paid by the receiver of the shipment.
Pick-up from your home or office in CANADA is free.
To schedule a pickup, please log-in and select "Schedule A Pickup" from the account management tab. You can also send us an email at info@ shipinaflash.com if you want us to schedule one for you.
Under the account management tab, select "cancel pick-up".
First, check if you have successfully scheduled a pickup. Creating a shipment doesn't automatically schedule a pickup. If you have requested a pick-up, then give us a call and we'll help you put in a new request.
UPS: 1-800-742-5877 (Canada)
UPS: 1-800-782-7892 (United States)
Packages are never left at the door when the packages require a signature. However, packages without signature are left at the authority of the drivers.
For addresses with no signature, the driver has the authority to automatically leave the shipment without a signature if the location is reasonably determined to be safe and secure. If house is unsafe, then they will leave door tags with instructions on how to retrieve your package if you're not home.
Please note that the delivery times are provided by the couriers, and SIAF does not control when your packages get delivered by.
If you have selected 1 pm to 4 pm, and it's passed the time that you have selected. Then the next step would be to call the courier directly, and referenced your pick up number. The driver may be delayed by traffic. You can also send us an email at email@example.com with your concern, and we will call Purolator on your behalf.